In order to protect the environment and encourage clients to receive e-statement, from 01 Jun 2018, a Physical Statement Annual Fee of HK$100 will be charged. If clients are receiving physical statement for any of their accounts, this annual fee will be directly debited from each relevant account on the 1st working day of June, and is non-refundable. If clients do not wish to pay the aforementioned fee, please submit the “E-Statements Services” application form on or before 25 May 2018. Also, if clients are receiving both physical and e-statements for their accounts, unless clients have given written instruction and agree to pay the Physical Statement Annual Fee, our company will stop issuing physical statements for those accounts starting from the aforesaid effective date. For enquiry, please contact our customer services hotline.